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Store Policy

Five Star Furniture accepts returns within 7 days of your delivery.  To return an item, you must have the item back into its original packaging.

A 15% restocking fee will be charged on all returns of furniture.

Cancellation or refunds on any special order merchandise are not allowed.

All Custom made seating furniture (Sofas/Sectionals) sales are final and non-refundable.

We reserve the right to refuse returns or exchanges of items that are not in as–new condition due to damage or misuse.

Items that are purchased “As–Is” cannot be returned.

Certain other products may have specific restrictions on returns or replacement. Please see store for complete details.

A pick-up fee, equal to the original delivery fee, will be charged if the merchandise being returned needs to be picked up. The initial delivery fee is not refundable.

We are not responsible for any bodily injuries due to customer mishandling and moving furniture items.

Refunds by credit card will post to your account within 10 business days.